SUSRUT EYE FOUNDATION AND RESEARCH CENTRE

Terms & Conditions

Effective Date: 30th May 2025

Welcome to SUSRUT EYE FOUNDATION AND RESEARCH CENTRE’s online appointment booking portal.

Appointment Booking:
– The portal is for booking appointments only with SUSRUT doctors.
– You can book one appointment at a time.
– Appointment confirmations and reminders will be sent via SMS and email.

Payments:
– Payments are securely processed via a PCI DSS compliant gateway supporting multiple payment methods.
– In case of failed transactions, refunds will be initiated to the original payment source.

Rescheduling:
– Same-day rescheduling is not allowed.
– Rescheduling is allowed only for the same doctor and within the same appointment slot type (General or Premium).
– Doctors may offer General and Premium slots; rescheduling must respect this classification.

Cancellations:
– Appointments can be cancelled online before the scheduled visit.
– Cancellation after the visit is not allowed and no refunds will be issued.
– No-shows will be marked absent the next day and the appointment cancelled.

Refunds:
– Refunds for cancellations will be processed within 3-5 business days excluding holidays.
– Refunds for online payments will be credited to the original payment source.
– Refunds for offline payments must be collected at the respective branch.

Liability:
SUSRUT is not liable for any indirect or consequential damages from use of the portal.

Policy Changes:
We may modify these terms at any time. Continued use indicates acceptance.

Jurisdiction:
These terms are governed by Kolkata High Court jurisdiction.